Dear SophieAre you ready to take the next step in your career with a challenging and rewarding role? We are currently seeking a highly motivated Litigation Officer to join our client's Banking & Credit Management team in Ipswich. This full-time position offers a competitive salary ranging from £27,500 to £30,000, along with a comprehensive benefits package. About the Role: As a Litigation Officer, you will play a pivotal role in managing residential mortgage accounts that are progressing through litigation due to arrears. Your day-to-day responsibilities will include:
Manage a caseload of accounts through the litigation and term expiry process, by making outbound calls and handling inbound calls from customers in arrears, analysing their circumstances to find the best solution for their account.
Ensure that customers are fully informed of payment obligations and payments are collected in line with the lender’s terms and conditions, along with any Court Orders agreed.
Understand the terms and conditions of a borrower’s loan and ensure clear communication of these to the borrower.
Report any issues proactively, making recommendations and offering balanced, technical opinions when analysing a borrower's circumstances.
Adhere to processes and delegated authorities set by the company and their clients. Liaise professionally wit...