Site Patient Service Centre, Outpatients, Kent and Canterbury Hospital Town Canterbury Salary £24,169 pro rata per annum Salary period Yearly Closing 27/04/2025 08:00
Job overview
Job overview
The Patient Service Centre are recruiting!
The Outpatient Service Team is a hard-working team who are highly motivated and effective. As a large Trust, we have services at 6 of the sites and we provide key services within the patient pathway for outpatient and inpatient activity. We work hard as a team to continually ensure that patient care is at the forefront of our service. We are a professional and diverse team with different experiences and challenges and recognise that both professional and pastoral care for our teams is a priority.
We offer a full package of benefits, including a car lease scheme, on-site childcare, generous annual leave in line with NHS terms and conditions, high street and public transport discounts, a 24/7 staff support service, and the little things that make life easier, like on-site Amazon lockers and fresh fruit and veg stalls.
Previous candidates need not apply.
Main duties of the job
Main duties of the job
This role involves registering the GP referrals as they come in from the GP, booking the first appointment with the patient, and speaking to patients with a positive, friendly, helpful attitude, making the first point of contact an excellent patient experience ready for when they attend for their Hospital Outpatients appointment.
Recording of accurate and timely data is a vital part of this role and will support the delivery of National and Trust targets and also ensure appropriate remuneration of work undertaken in the Outpatient Department. Answering calls in a timely manner whilst remaining professional and supportive to the nature of the call, trying our best to ensure we can answer all patient queries, this could be from cancelling an appointment or rescheduling an appointment. Currently, we have a variety of appointments from face-to-face attending in person at the hospital. The post holder will be required to work across many IT systems to complete tasks.
Working for our organisation
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people.
If you are passionate about people, you’re the perfect fit for us as a health professional.
Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Detailed job description and main responsibilities
Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.
Filmed in William Harvey and Queen Elizabeth The Queen Mother hospitals, the ‘We are the NHS’ campaign highlights the extraordinary work that staff across EKHUFT do every single day. As one of the largest hospital trusts in England, with five hospitals and community clinics serving a population of over one million people, EKHUFT was perfectly placed to demonstrate the care, cutting-edge treatments, research, innovations, and life-saving operations that the campaign needed.
There are lots of great opportunities at East Kent Hospitals, where staff are caring and put patients first, innovation flourishes and you can develop your career. We’re on an exciting journey of transformation. With a new Medical School at the centre of our community, a focus on research, clinical leadership and making our trust a rewarding and friendly place to work, there’s never been a better time to join us. To find out more about East Kent visit our website. The Trust fully supports the SAS Doctors Charter and is committed to their development through its CPD Framework.
We’ll close this job advert once we’ve received sufficient applications which may be before the closing date so please apply as soon as possible. We only accept online applications. If you have any difficulty with this please contact our Resourcing Team on 01227 866450 who are happy to help.
We have a relocation policy for eligible candidates, parking available at Trust sites but we encourage other options, like car sharing or public transport.
The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust’s People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information on how this can be managed alongside department expectations and requirements.
The ability to converse easily and provide advice in accurate spoken English is essential for all customer-facing roles.
Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.
Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria.
We operate a no-smoking policy on all our sites and grounds.
You can search for and apply for roles directly on our website.
If you are applying via NHS Jobs your application will be sent to our recruitment system TRAC. All subsequent information will be generated from TRAC so you won’t be able to see the progress of your application or receive messages through NHS Jobs and we won’t be able to respond to e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to us transferring your application and details to our system. If you are offered a job information will also be transferred into the NHS Electronic Staff Records. Good luck with your application, we’ll contact you via email so please check your junk/spam folders.
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