Harsco Rail operates across the world and has a proven and sustained track record in providing customised, technology-driven rail track solutions. The company has been pioneering mechanised maintenance for more than 100 years. Today, Harsco is still leading the way with practical, customer-driven solutions that set the standard for insight, innovation and performance - keeping the wheels of commerce driving forward and passengers on the move. Harsco Rail's Contract Services provide customers with a high quality service by work crews that know the machines' operation and maintenance best. With years of experience, Harsco Rail's Contract Service teams have covered more than 640,000 kilometres of track, consistently achieving industry leading production rates and high quality output. Contract services include providing the maintenance, equipment, and labour to complete the job. Harsco Rail offers contract services for Rail Grinding and has been grinding rail for over 50 years, covering more than 300,000 km (192,000 miles) in the last 7 years. JOB PURPOSE This candidate is a self-starter who can work with minimal supervision providing IT support. Responsible for maintenance of site servers, site network equipment, site telephony, desktop hardware and peripherals. Responsible for installation and support of desktop hardware and desktop software. Responsible for responding to user calls and requests for assistance. Basic Qualifications: - A degree is not required. A minimum of two year of related experience in the support of desktop hardware/peripherals and desktop software systems - Advanced proficiency with Microsoft operating systems and environments required. RESPONSIBILITIES & DUTIES Will include the following, but other duties may be assigned: - Knowledge of commonly used concepts, practices, systems, software, hardware, telecommunications and procedures within IT. - Experience with Office 365, MDM, AD, Veritas Backup Exec, Windows client (Windows 10\11) and Azure - Understand basic network concepts and routing - Exposure to and knowledge of SCCM - Monitor and test existing backup and recovery & security systems - Knowledge to upgrade and assess/troubleshoot server and desktop operating systems and desktop application issues. - Resourceful and innovative in the repair and troubleshooting of systems. - Must display a helpful demeanor, attention to detail, customer service orientation, and demonstrate the ability to be a contributing team member in a fast-paced, constantly changing environment. - Oral and written communication skills to effectively interact with end-users and management to communicate in clear, understandable and concise terms. - Good ability to work as part of a team. DIMENSIONS - EMEA Coverage KEY WORKING RELATIONSHIPS - Internal employees