Job Description
Salary: £23,809.50 per annum
Location: Nelson, Lancashire
Working Hours: Monday to Friday 8:30/9:00-17:00/17:30 (37.5 hours)
The Data Provisioning Coordinator is responsible for managing orders from setup to resolution.
Responsibilities
* Make welcome/confirmation calls and send confirmation emails.
* Handle first-line installation support calls.
* Accurately input order details into all systems.
* Liaise with customers, business partners, resellers, and suppliers regarding order queries and amendments.
* Provide technical advice to customers, partners, resellers, and internal staff.
* Place all order types on Openreach and other supplier portals.
* Coordinate jobs and arrange engineer visits.
* Deal with order rejections.
* Resolve issues and provide updates by liaising with customers, partners, and suppliers.
* Raise and resolve provisioning escalations and faults.
* Ensure accounts are set up and billed correctly.
* Schedule and complete all tasks within specified timescales.
* Follow procedures and deliver high-quality customer service to maximize satisfaction.
* Work towards KPIs, goals, and objectives.
* Keep all systems fully updated for each customer contact.
Qualifications
* Excellent telephone manner
* Ability to manage own workload
* Experience with Microsoft Office packages
* Positive attitude towards work and personal development
* Excellent verbal and written communication skills
Additional Benefits
Our ethos is simple: the more you put in, the more you get out. We are proud to be awarded a 2-star accreditation by the Sunday Times Best Companies and voted the UK's No.1 Telecoms company in 2023. Benefits include:
* 25 days holidays plus bank holidays, with up to 30 days after each year of service
* £500 referral bonus
* Support for professional development
* Eye care vouchers and discounted Medicash membership
* Sim deals for you and your family/friends
* Discounts at over 1,200 retailers
* An extra day off on your birthday or wedding day
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