Job Overview
We are looking for a passionate customer service advisor to join our clients whose innovation and exceptional customer service has established them as a trusted name in the industry. We We are looking for someone to join the team and help uphold the high standards of customer care.
Job Summary
As a Customer Service Advisor, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and efficiently managing the team's diary. The ideal candidate will possess strong communication skills, a passion for customer satisfaction, and the ability to handle multiple tasks in a fast-paced environment. You will play a key role in ensuring a seamless customer experience from start to finish.
Key Responsibilities
Customer Interaction
* Respond to customer inquiries via phone and email in a timely and professional manner.
* Provide accurate information about our products and services.
Issue Resolution
* Address and resolve customer complaints or issues, escalating complex cases to management when necessary.
* Follow up with customers to ensure satisfaction and resolution of any issues.
Administrative Duties
* Maintain accurate and up-to-date customer records.
* Organise the diary efficiently for the team, ensuring smooth coordination of appointments.
Qualifications
* Previous experience in a customer service role is essential.
* Strong verbal and written communication skills.
* Excellent problem-solving abilities and keen attention to detail.
* Ability to work both independently and collaboratively as part of a team.
Key Competencies
* Customer Focus: Prioritise customer satisfaction and strives to exceed expectations.
* Communication: Clear, concise, and effective communication skills.
* Adaptability: Able to adjust to changing work demands and embrace new ideas.
* Problem-Solving: Proactively identifies and resolves issues to enhance the customer experience.
* Teamwork: Works well with others to achieve common goals.
What We Offer
* Competitive salary of £25000
* Performance-based incentives and bonuses
* 28 days of paid holiday, inclusive of bank holidays
* Pension scheme
* Employee discount on products
* Friendly and supportive work environment
* Uniform provided
Additional Information
* Full-time, 8-hour shifts (Monday to Friday) 8:30am-5pm
* Work location: In person
If you are passionate about customer service and are looking for a fulfilling role within a dynamic team, we would love to hear from you!
Job Types: Full-time, Permanent
Pay: Up to £25,000.00
Benefits:
* Company pension
* Free parking
* On-site parking