Job Description Are you a fully qualified or part qualified actuary or someone with extensive experience of defined benefits pension administration? Are you looking for a new challenge to work in one of the fasted growing pension sectors and working with some of the largest pension risk transfer transactions? We’re seeking a motivated and technically competent individual to join our growing business. To make an impact in this role, you will be self-motivated and eager to improve member outcomes. You will have an ability to absorb information and learn. This will be balanced with the ability to effectively communicate to a wide range of stakeholders. Your verbal and written communications will be tailored to suit the needs of the audience, and you will be a critical part of our Onboarding team supporting our new business. We are looking for someone with Defined Benefit Pension scheme expertise to manage all aspects of claims work and deliver excellent customer outcomes In this role you will support the business by providing expertise on complex benefit structures, manual calculations and being an SME on all ongoing and new schemes coming into our in-house Client Services team. What you'll be doing: Taking a leading role in the team for checking individual Defined Benefits quotations, design & issue of non-standard communication to both members and 3rd party intermediaries Working with Team Manager to ensure that an efficient administration and claims service is provided to individual scheme members, Trustees, and intermediaries in line with service level agreements Facilitating and leading the operation of additional activities (Valuation and data updates, Bulk transfers, WULS, etc) and liaise with other teams across Client Services, PRT Leading projects to enhance and improve processes and proactively engage in new initiatives as a result of change of legislation and/or system developments Taking responsibility to develop robust and reusable solutions that meet quality control, version control and auditing standards for new and existing customers. Work with IT partners to ensure that technical solutions are fully specified, built to specification tested and rolled out for use in a timely manner Analysing feedback to ensure that customers’ reasonable expectations of performance and service are met and provide information of identified failings and changes made Supporting the ongoing development of the wider team by providing the appropriate support and training to less experienced members of the team