Job summary Outpatient Clerks required to work in a busy Ophthalmology Department. The Newcastle Eye Centre is based at the Royal Victoria Infirmary and is one of the largest in the UK, treating and caring for well over 100,000 patients each year. We are a regional centre of excellence treating all types of common eye conditions in adults and children, both elective and emergency, as well as providing a range of highly specialised and cutting-edge services. The Newcastle Eye Centre also includes an Eye Emergency Department which sees around 20,000 patients per year. Previous applicants need not apply Interview Date: Friday 29 November 2024 Full time/ Part time hours available You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy. Main duties of the job We are looking for candidates who can deliver an effective and efficient outpatient reception service to both the clinical team and our patients. You will need to have experience with IT systems and have good literacy and numeracy skills. Working as part of a multi-disciplinary team is essential for the efficient delivery of administration services. About us Our staff oversee over 2 million patients 'contacts' each year, delivering high standards of healthcare from the following sites: o Freeman Hospital o Royal Victoria Infirmary (RVI) o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site) o Newcastle Dental Hospital o Newcastle Fertility Centre o Northern Centre for Cancer Care, North Cumbria o Northern Genetics Service o Cramlington Manor Walks These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites. Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'. For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust Date posted 07 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata Contract Permanent Working pattern Full-time, Part-time Reference number 317-2024-32-007-A Job locations Royal Victoria Infirmary 317 02 Royal Victoria Infirmary NE1 4LP Job description Job responsibilities To provide an effective and efficient out-patient reception and Appointment Booking Centre and administrative service across the organisation ensuring that a high quality of customer care is delivered. To continue to develop and maintain competencies in all areas of work. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay. Job description Job responsibilities To provide an effective and efficient out-patient reception and Appointment Booking Centre and administrative service across the organisation ensuring that a high quality of customer care is delivered. To continue to develop and maintain competencies in all areas of work. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay. Person Specification Qualifications & Education Essential NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience Knowledge & Experience Desirable Previous reception/clerical experience Previous customer care experience Skills & Abilities Essential Good literacy and numeracy skills Ability to communicate with members of the public, all staff and health care providers Ability to work effectively as part of the multi-disciplinary team IT skills in windows based applications Person Specification Qualifications & Education Essential NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience Knowledge & Experience Desirable Previous reception/clerical experience Previous customer care experience Skills & Abilities Essential Good literacy and numeracy skills Ability to communicate with members of the public, all staff and health care providers Ability to work effectively as part of the multi-disciplinary team IT skills in windows based applications Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name The Newcastle upon Tyne Hospitals NHS Foundation Trust Address Royal Victoria Infirmary 317 02 Royal Victoria Infirmary NE1 4LP Employer's website https://careers.nuth.nhs.uk/why-us (Opens in a new tab)