Job Responsibility :
• Oversee all aspect of customer service to guarantee timely, polite, and professional assistance.
• Implement processes to improve customer satisfaction and efficiently handle concerns.
• Keep an eye on consumer comments and pinpoint areas that need work.
• Oversee, inspire, and lead a group of customer care agents.
• To improve team performance, offer opportunities for training and development.
• Evaluate employees' performance and take appropriate action when necessary.