Summary
The overall purpose of Digital is to enable, promote and support the effective use of data, information, knowledge and technology to assist and improve health and health care delivery.
Wage
£19,554 a year
Training course
Digital support technician (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm.
37 hours 30 minutes a week
Possible start date
Monday 1 September
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
In this role you will be required to:
* Provide technical support to customers through a range of communication channels
* Manage their time, prioritising their digital support workflow to meet critical milestones
* Apply relevant policies and legislation appropriate to their role, and follow appropriate escalation procedures
* Undertake basic data analysis utilising appropriate digital technologies
* Maintain security of data by applying the appropriate policies and complying with legislation
* Support continuous improvement activity within the organisation
* Resolve digital issues using the appropriate tools and technologies
* Collaborate with stakeholders to manage expectations, escalating as appropriate
* Take responsibility for own continuous professional development (CPD) by keeping up to date with technological developments
* Document actions to ensure a clear audit trail and progression of issues
* Take appropriate action when application problems are identified
* Support application users, advising on how to optimise productivity
* Provide application training to users as required
* Source information to support, advise or guide as appropriate to the audience
Where you’ll work
Sceptre Point
Sceptre Way
Preston
Lancashire
PR5 6AW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
TECHNICAL PROFESSIONALS LIMITED
Your training course
Digital support technician (level 3)
Equal to A level
Course contents
* use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
* use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
* apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
* provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
* operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
* communicate effectively through a variety of different channels using terminology appropriate to the audience
* use digital resources to extend own knowledge and skills relevant to their role
* risk assess the organisational impact of decisions that they take
* use digital systems to identify productivity and performance improvements
* use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
* maintain system security in line with organisational policies.
* support digital operations or digital change and transformation activities.
* investigate application problems and enable resolution to maintain productivity and improve quality of service.
* coach and guide stakeholders to develop their applications skills to use digital systems effectively.
* monitor data to analyse systems use and provide insights to recommend use or applications developments.
* support customers in the use of information, products and services through digital channels.
* diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
* maintain end-user systems physically or remotely. For example: software, hardware or operating systems
* provide and direct end-users to tools and resources to help them to resolve their digital problems.
* use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
* use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
* apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
* provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
* operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
* communicate effectively through a variety of different channels using terminology appropriate to the audience
* use digital resources to extend own knowledge and skills relevant to their role
* risk assess the organisational impact of decisions that they take
* use digital systems to identify productivity and performance improvements
* use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
* maintain system security in line with organisational policies.
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
More training information
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Digital Support Technician Standard.
The training covers the following core occupational duties:
Requirements
Desirable qualifications
GCSE in:
* English (grade 4 (C))
* Maths (grade 4 (C))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Problem solving skills
* Team working
* Initiative
* Flexible and adaptable
* Keen interest in IT
* Punctual and reliable
* Friendly, outgoing nature
* Professional attitude to work
Other requirements
You must meet the following eligibility criteria to apply for the role: have been a UK/EEA resident for the last 3 years, hold valid residency status, have the right to work in the UK.