Would you like to work in a supportive, collaborative and innovative company?
Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?
Join our Cyber Operations team
The Softcat SIEM team provides our customers with cyber security monitoring, analysis, assessment, and remediation.
Success. The Softcat Way.
Softcat is a £1 billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.
As the Cyber Operations Manager, you will be responsible for managing all activities of the Security Intelligence team, ensuring excellent customer service is provided and SLAs/KPIs are met.
As Cyber Operations Manager, you'll be responsible for:
* Managing the day-to-day 24x7 Security Intelligence environment to ensure that Softcat's procedures, processes and working practices are followed
* Acting as management point of escalation – including but not limited to, hierarchical, technical and customer escalations
* Working alongside the line manager to ensure team members are skilled, trained and developed to enable them to deliver high quality output and ensure direct reports are working towards their Personal Development Plans
* Ensuring integration, release and operational procedures and practices are well defined, documented and consistently applied
* Managing identification of areas of automation in existing platforms to drive efficiency
We'd love you to have:
* Relevant Security industry certifications, CISSP/CISM
* Strong understanding of sophisticated threat actor methodologies, along with experience in incident response and forensic investigations
* Alienvault, Sentinel or similar knowledge
* Swimlane (or similar) tool knowledge
* Strong knowledge of ITIL processes
* Previous experience of implementation of technical systems and procedures to minimize risk
* Excellent organizational skills with the ability to work calmly under pressure, multitask and prioritize
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
* Hybrid working – 2 days in the office and 3 days working from home
* Working flexible hours - flexing the times you start and finish during the day
* Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realize your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.
You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/
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We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:
Pension
Share incentive plan
Life Assurance
Holiday
Two days extra holiday on top of your usual entitlement on your birthday and at Christmas.
Trips
Opportunity to qualify for Director hosted (often Michelin star) lunches as well as half and full year incentive trips to places all over the world.
Vouchers
Technology vouchers, activity passes, restaurant discount card.
Partner/family Benefits
Option to add your partner/family to some of the benefits.
Access to Perklife, our dedicated portal for all perks and flexible benefits.
Maternity, Paternity and Adoption support
Two days extra holiday on top of your usual entitlement on your birthday and at Christmas.
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