Enso Recruitment is delighted to be partnered with a thriving local SaaS company who are looking for a motivated Junior IT Support Specialist to join their team. This role is ideal for someone passionate about technology, eager to learn, and ready to grow within a dynamic environment.
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
Position Overview:
The Junior IT Support Specialist will provide first-line technical support to clients and assist with the implementation of SaaS products. This role involves troubleshooting technical issues, supporting onboarding processes, and ensuring a smooth experience for end-users. An understanding of Microsoft technologies will be highly desirable.
Key Responsibilities:
* Serve as the first point of contact for client inquiries and technical support.
* Assist with the onboarding and implementation of our SaaS solutions for new and existing clients.
* Troubleshoot and resolve technical issues in a client facing environment.
* Collaborate with senior IT staff and other departments to escalate and resolve complex problems efficiently.
* Maintain accurate records of issues and resolutions in the support ticketing system.
* Monitor system performance and provide proactive support to ensure optimal functionality.
* Support internal IT needs, including hardware setups, software installations, and basic maintenance.
Qualifications:
Required:
* Basic knowledge of IT systems and troubleshooting principles.
* Excellent communication skills, both written and verbal.
* Strong problem-solving skills and a customer-focused attitude.
* Ability to manage multiple tasks and prioritize effectively.
* A willingness to learn and adapt to new technologies.
Desirable:
* Familiarity with Microsoft technologies, including:
* Windows Server
* Microsoft 365 (Office apps, SharePoint, Teams, etc.)
* Active Directory
* Basic understanding of SaaS platforms and cloud-based solutions.
What’s On Offer:
* Competitive salary and benefits package.
* Opportunities for professional growth and training.
* A collaborative and supportive work environment.
* Exposure to cutting-edge SaaS technologies and tools.
To be considered for this position, please hit Apply Now today - or reach out to Enso Recruitment for more information.