Role - IT Engineer
Location - Manchester
Salary - £37,000 - D.O.E
Setup - Remote with Client visits
Industry - Managed Services
Extras - Car Allowance
Are you a problem solver with a passion for technology? Do you love the challenge of troubleshooting issues and delivering exceptional customer service? If so, we have an exciting opportunity for you!
The Role:
* Travel to client sites to diagnose and resolve IT issues that can't be tackled remotely.
* Install and configure hardware and software, ensuring seamless functionality.
* Work independently while collaborating with a dynamic support team.
* Keep customers updated on their requests, ensuring satisfaction at every step.
* Maintain agreed service levels and document all work from diagnostics to resolution.
* Work with third-party vendors for root cause analysis and problem resolution.
* Mentor and guide colleagues where necessary within the escalation framework.
What We're Looking For:
* Strong troubleshooting skills with a background in IT support.
* Solid experience with both Windows and Apple operating systems.
Expertise in:
* Windows Server OS installation, configuration & administration.
* Active Directory, Group Policy & Exchange Server support.
* Microsoft 365 and Azure/Entra ID.
* Intune and endpoint management.
* Cloud technologies (Public, Private & Hybrid).
* Remote Desktop Services & Azure Virtual Desktop.
* Virtualisation platforms (VMware & Hyper-V).
* Networking (LAN/WAN), firewalls, switches, routers, VPNs & wireless technologies.
What You Bring:
* Personable, professional, and an excellent communicator.
* A full driving license and access to a car.
* A customer-focused approach with a proactive mindset.
* The flexibility to work out of hours/on-call when required (additional benefits included).
* Strong time management and organisational skills.
* A logical decision-maker who values teamwork and collaboration.
Why Join Us?
* Competitive salary - Up to £37,000 DOE + car allowance.
* A flexible hybrid working model - blend remote work with in-office collaboration.
A comprehensive benefits package, including:
* Health care support - including UK Healthcare, eye tests, and flu jabs.
* Enhanced maternity, paternity & adoption leave.
* Exclusive discounts via Perkbox for shopping, leisure, and more!
* Buy & sell holiday scheme