Salary: £27,000 per annum - (with a review after 6 months) Hours: 40 hour week (5 days per week including Saturdays - day off in the week) Full time permanent role Based Tolworth area Fantastic opportunity to lead a Charity Shop in Tolworth, ensuring income and gift aid targets are met. Previous experience in a similar role is essential. Key Responsibilities: Day-to-day shop management, including sorting donations and optimizing sales training staff and volunteers ensuring shop cleanliness and adherence to policies Control cash flow and process financial donations accurately Maintain social media presence to boost income Support budget setting and gift aid procedures Recruitment, training, and performance reviews for staff and volunteers Provide professional customer service and promote charity events Accept donations courteously Ensure compliance with trading standards and maintain accurate records Oversee equipment maintenance and repairs Manage shop security, including key holder responsibilities and CCTV usage Implement Health & Safety policy and ensure compliance Person Specification Previous retail experience at management /supervisory level is essential Experience in the Charity sector beneficial Excelling communication skills Patient and hand on Experience of dealing with vulnerable people is beneficial Effective staff and volunteer management Cash handling experience