Are you a strategic leader with a passion for driving continuous improvement and delivering high-quality services? We are seeking a dynamic and experienced individual to join our team as the Head of Revenues, Benefits & Assessments. This role provides strategic leadership, operational management, and financial control for the Revenues & Benefits, Credit Control and Financial Assessment and Deputies service areas, using transformational change to drive continuous improvement in service performance and the delivery of high-quality strategic aims and performance targets.
You will also be an active member of the Finance senior leadership team with collective responsibility for the managerial leadership of the Finance Service, encouraging a culture that promotes the values and behaviours of the Council.
Salary up to £85,106 per annum dependant on experience.
About us
We are a forward-thinking organization committed to excellence in public service. Our mission is to provide outstanding services to our community, and we pride ourselves on our values of integrity, innovation, and inclusivity. We offer a supportive and collaborative work environment where your contributions are valued, and your professional growth is encouraged.
In 2024, Buckinghamshire Council won two prestigious IRRV awards. The Revenues & Benefits team was recognised for Excellence in Innovation (Revenues and Benefits Administration) and Most Improved Team of The Year. The team has achieved remarkable outcomes since their formation in April 2020 and continues to deliver year-on-year innovations and improvements. From delivering a single system from four legacy systems in 2022 to embracing new ideas and technologies, such as introducing a chat bot, SMS recovery text messaging, housing benefit overpayments attachment of earnings robotics, and deploying the NEC campaigns module to deliver SPD reviews, the team has proven itself to be innovative, adaptable, and effective both in performance and in the service provided to residents. These innovations and improvements have not only enhanced performance outcomes but also made services more accessible and efficient for residents. This is an excellent time to join as Head of Revenues, Benefits & Assessments as Buckinghamshire Council continues to build on this impressive record.
About the role
As the Head of Revenues, Benefits & Assessments, you will provide strategic leadership, operational management, and financial control for the service area. You will be responsible for planning, developing, delivering, and managing the Revenues & Benefits, Credit control and Financial Assessment and Deputies services to ensure compliance with legislation and high standards of service delivery. Your role will involve contributing to the strategic direction of the service, developing and implementing policies, managing stakeholder relationships, and overseeing performance and quality management systems. You will also be accountable for managing a revenue budget of approximately £1.5 million and monitoring a collection fund of about £0.7 billion.
For further information on this role please see the attached job summary.
About you
To be successful in this role, you will need:
- Substantial experience in planning and delivering a Revenues & Benefits service, with expert technical knowledge and experience.
- A proven track record of senior management success in a Revenues and Benefits service.
- Extensive knowledge and understanding of the Revenues & Benefits service area, including systems, policies, practices, procedures, legislation, and major issues.
- Excellent interpersonal, communication, and presentation skills, with the ability to engage and influence a wide range of stakeholders.
- Strong leadership abilities, with evidence of developing and managing multi-disciplinary teams.
- A degree-level education or equivalent standard, and relevant professional qualifications (e.g., IRRV, CIPFA) are desirable.
If you are a proactive and innovative leader with a commitment to delivering high-quality services, we would love to hear from you.
Other information
Closing date: 24th November 2024
Interview date: week commencing 2nd December 2024
Interview-type / process: In person
If you would like to have an informal conversation with the recruiting manager, please contact: mark.preston@buckinghamshire.gov.uk
This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:
- All unspent cautions and/or unspent convictions
For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro
We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.
We recognise and reward you
Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme to those who are eligible and have passed their probation period. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .