Market Research and CRM Coordinator Hours: 20 hours per week, 38 weeks per year Salary: £11,056 per annum (£24,623 FTE) Do you have a passion for understanding customers and translating information to provide valuable insight to our business? Join our Marketing Team in this pivotal role, undertaking market research to identify internal and external trends and opportunities. The role will also include cleaning, organising and arranging customer information and identifying trends and optimising communication opportunities. This role is based at Newbury College. About Newbury College and University Centre Newbury We are a dynamic further and higher education institution located in the heart of West Berkshire, recognized for our forward-thinking approach and commitment to student success. Our campus is a hub of creativity and innovation, and our mission is "creating opportunities to transform lives", which we achieve through unparalleled support for our students and ongoing professional development for our staff. By joining us, you will be part of a team dedicated to making a significant impact in the community. What we offer Financial Benefits: • Competitive salary reflective of experience and commitment to educational excellence • Local Government Pension Scheme Health and Wellness: • Occupational Sick Pay Scheme • Occupational Maternity Pay Scheme • On-site gym membership at an annual fee of £20 • Wellbeing support through an Employee Assistance Scheme and other activities and facilities Professional Development: • Development opportunities through workshops, training, and courses • Professional development tailored to further qualifications and career advancement Work-Life Balance: • Flexible working options to ensure a healthy balance between professional and personal life Campus Amenities and Discounts: • Free onsite parking • Access to a corporate discount scheme • Discounts on hair and beauty treatments at the Newbury College salon • Good value food and drink at the Street Café • Discounted childcare at the on-site nursery for staff (operated by a third party) Criteria Essential criteria: 5 passes at GCSE or equivalent including English Experience of managing and manipulating customer data Experience of gathering and analysing data to develop market insight A high level of IT competency An excellent understanding of the value of clean data The ability to manage your workload and prioritise effectively A passion for exploring and translating information. The ability to manage your workload and prioritise effectively Desirable criteria: A Level Experience in undertaking market research and analysing data Experience of Constant Contact or REMS Experience in writing SQL and developing SSRS and PowerBI reports We reserve the right to close this vacancy before the set closing date if we receive a good level of applicants. To avoid disappointment, we would advise that you complete your application in full, rather than saving and returning to complete at a later date. Safer Recruitment At Newbury College we are committed to following Safer Recruitment Guidelines • Pre-Recruitment Process: Candidates will be subject to an online search and any convictions must be declared on the application form. Applications must be completed in full with a complete employment history (With any gaps reasoned) and qualifications listed. Incomplete applications will not be submitted for shortlisting. • Interview Stage: Candidates will be required to provide Right to Work documentation and an overseas check/Code of conduct certificate (if applicable). • Successful Candidates: A share code will be required for Non-British citizens and further documents may be needed. A barred list check will be carried out. We also require a minimum of 2 references and an Enhanced DBS check.