Job Title: Service Scheduler
Location: Kettering
Hours: Monday to Friday, office hours
Pay: £23,000 - £25,000
My client is a well-established company trading for over 40 years in the weighing machine industry for selling, servicing, repairing and calibrating are seeking an enthusiastic and customer-focused individual to fill the position of Service Coordinator.
ROLE RESPONSIBILITIES:
Customer Service
· Maintaining records of service visits and calibrations
· Providing quotations for Sales & Service customers
Efficient Order Processing
· Process sales and service quotations, orders, pro formas, and invoices using Sage 50 software.
· Ensure accuracy and efficiency in the creation of customer sales quotations
· Manage spare parts stock and orders to support smooth service operations
Communication and Coordination
· Schedule Service visits, confirming dates with customers for a seamless experience
· Manage inbound and outbound customer phone calls with professionalism and courtesy
· Collaborate with the external sales force, handling enquiries and sales leads effectively
Digital Presence Management
· Monitor and respond to sales and service-related emails promptly
· Engage with customers through LiveChats on our website, providing real-time assistance
Logistics and Inventory Control
· Organise shipments with carriers to ensure timely...