Senior Desktop Analyst
3 months
Milton Keynes - x5 days onsite
£273.67 per day inside ir35
PRIMARY PURPOSE OF THE JOB
The Senior Desktop Analyst role is responsible for providing all employees including field based staff with support for all VPN Desktops, Laptops, iPhones, iPads and all associated client based applications.
They are also responsible for all audio and visual equipment in meeting rooms and ensuring that these are regularly checked and maintained.
The main part of the role is to maintain and update the laptop estate and support all mobile devices following the build and security design from the Digital Workplace Lead, they will also be available via the IT SOS (Support on Site) technical bar to effectively support the business in real time.
This role reports to the Digital Workplace Lead.
MAIN RESPONSIBILITIES
1. Responsible for providing 2nd line IT support to business colleagues with laptops, printers and meeting room AV equipment.
2. Responsible for provisioning and supporting iPhones & iPads to business colleagues and resolving associated incidents and service requests.
3. Responsible for provisioning of laptops with VPN, Windows 10, configuring user profile, supporting business colleagues and initial handover.
4. Producing and acting upon monthly reports showing Microsoft patching statu...