Job summary To provide physical and psychological care to service users in accordance with the specified plan of clinical care and in line with the recovery model to service users who live in any part of the catchment area. To carry out duties as designated by the team leader. To provide support to the person responsible for the clinical care of the service user. To accurately record service user information. To provide support to relatives/carers. To provide support to nurses in the depot/Clozapine Clinic (including phlebotomy). Main duties of the job To record all contacts with service users using the electronic record-keeping system, To ensure effective communication with service users, relatives and carers, visitors, staff and others, To ensure that all communication is within the boundaries of service user confidentiality and to seek guidance when unsure, To exchange factual information with service users using persuasion, tact, reassurance, empathy and acknowledging barriers to understanding. To document information to support mental state examination. To ensure that any information related to service users or other personal safety is communicated immediately to senior team members. About us Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight. With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve. Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time. Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working. Date posted 02 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Based on full time hours Contract Permanent Working pattern Full-time Reference number 348-MNH-6967 Job locations The Bridge Centre (Basingstoke) New Road Basingstoke Hampshire RG21 7PJ Job description Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team detailed in the advert. The Trust will seek to resolve this issue wherever possible. Job description Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team detailed in the advert. The Trust will seek to resolve this issue wherever possible. Person Specification Qualifications Essential Literacy and numeracy skills Previous mental health experience Basic computer skills Must be able to type Access to a vehicle for work purposes. Desirable NVQ 2/3 or equivalent Person Specification Qualifications Essential Literacy and numeracy skills Previous mental health experience Basic computer skills Must be able to type Access to a vehicle for work purposes. Desirable NVQ 2/3 or equivalent Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust Address The Bridge Centre (Basingstoke) New Road Basingstoke Hampshire RG21 7PJ Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)