Join a team recognized for leadership, innovation and diversity
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk, focusing on accuracy, timely feedback, and customer satisfaction. You will drive the timely identification, investigation, resolution, root cause analysis, and replication of technical issues. You will build internal relationships to expedite complicated cases and develop a broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools, help develop Technical Support processes, and ensure proper documentation and recording of all activity and communication. You will address systemic coordination issues.
Key Responsibilities
* Facilitate issue identification and analysis
* Investigate and resolve technical issues
* Track requests resolution
* Provide technical training
* Build relationships with customers
* Test products & software
* Develop and share knowledge
WE VALUE
* Extensive customer-facing experience
* Experience in the industry is preferred
* Excellent interpersonal and verbal & written communication skills
* Strong continuous improvement mindset and leadership impact
* Experience with Salesforce.com and SharePoint
* Demonstrated experience with Knowledge Management & Call Center Management
* Good administration skills
Additional Information
* JOB ID: HRD255831
* Category: Customer Experience
* Location: Tristar 1, Stationsplein-ZW Schiphol, Amsterdam, AMSTERDAM, 1117 CE, Netherlands
* Nonexempt
#J-18808-Ljbffr