Ipswich Management services Experienced UK London
Miller Insurance has a new vacancy as a Team Leader within our group operations business unit in binder management. The purpose of this role is to manage a technical team to ensure prompt, accurate, and effective processing support is provided to clients and the business unit. You will also be managing a small team of Binding Authority technicians, mentoring them and aiding them in delivering the best service to the wider business.
Role Responsibilities
* Assist in setting, monitoring, and maintaining the operating and performance standards of the team
* Overall responsibility for ensuring all risks and payments are processed on time
* Manage and support the team with the processing and administrative workload produced by the placing and account handling teams
* Accurate and timely production of insurance documents including slips, EOC’s, and invoices
* Liaise with accounting department to ensure timely processing, credit control, and resolution of queries
* Work alongside IT to maintain systems and implement new systems and upgrades as appropriate
* Perform quality control checks on all documentation
* Manage the performance of direct reports ensuring staff have clear objectives, regular PDRs, and receive feedback on performance
* Provide leadership, management, and motivation of direct reports; develop the skills, competencies, and knowledge of direct reports
* Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal, and financial crime-related legislation and regulations which apply to Miller.
* Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules.
* Promote Miller brand and values to enhance Miller’s reputation in the market
Qualifications
* CII qualifications, or ongoing progress towards these, is desirable
* GCSE grade C or above in English and Maths
* Minimum of 3 A level passes (or equivalent)
Knowledge
* Strong analytical skills
* Strong knowledge of binding process
Experience
* Experience working in a technical binder processing role essential
* Experience with the use of Lloyd’s market tools including Atlas, DCOM, and Crystal
On top of a competitive salary, we offer a fantastic benefits package including:
* 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
* Private Medical Insurance
* Minimum of 27 days annual leave (with flexibility to buy more)
* Life Assurance
* Income Protection
* Critical Illness cover
* Enhanced Maternity, Paternity, Adoption, and Shared Parental Leave
Ready to take the next step in your career?
Join Miller and be part of a team where your expertise drives success.
Apply today!
Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all.
For further information on our initiatives in this area please click here.
We recognise that many individuals are balancing careers with commitments outside of work and we are open to discussing flexible working situations. We also recognise that there may be adjustments we can make to support your application. Please feel free to discuss your requirements with your recruiter or our HR team.
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