**Our Values:**
At Co-op, we're committed to building diverse teams and creating inclusive workplaces where everyone can thrive. We believe in celebrating our differences and recognising the importance of our teams reflecting the communities they serve.
**Job Description:**
As a Customer Team Leader, you'll be responsible for leading the store team and delivering excellent customer service. This includes coaching and supervising our Customer Team Members, deputising for the Store Manager, and managing the store to ensure it remains safe, legal, and fully operational.
**Key Responsibilities:
* Develop and implement plans to improve customer satisfaction and loyalty
* Support the Store Manager in managing the store and implementing business plans
* Monitor and control stock levels to minimise waste and maximise sales
* Lead by example and demonstrate excellent customer service skills
**Requirements:**
* 2+ years of experience in a retail or customer-facing role
* Excellent communication and interpersonal skills
* Strong leadership and management skills
* Ability to work effectively in a fast-paced environment
**What We Offer:**
As a Co-op colleague, you'll enjoy a range of benefits, including:
* Full, paid training and development opportunities
* 30% discount on all Co-op products in-store
* Access to virtual healthcare services for you and your family
* 24/7 employee assistance service