Job Title: Patient Administration Role
To meet and greet the public who attend for healthcare appointments. Using the patient administration system to arrive and depart patients. To book follow-up appointments for patients, answer general questions, and signpost patients who need help. Other administrative functions as needed.
Responsibilities:
1. Receive and action incoming referrals for appointments before and after triage.
2. Ensure that a copy of the referral is uploaded or scanned onto the EPR system as required.
3. Ensure that patients receive appropriate appointments (new and follow-up) to meet national and local waiting time targets and report any breaches immediately to the manager.
4. Maintain appointment systems, ensuring accuracy of detail and patient information.
5. Ensure patients receive timely and accurate information in relation to their appointment needs.
6. Observe personal duty of care in relation to equipment and resources used within the service.
7. Deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to practitioners where appropriate.
8. Liaise with managers/clinicians regarding any difficulties in offering appointments to patients.
9. Responsible for liaison with Health Records to ensure notes are available for clinics.
10. Ensure that all relevant clinical correspondence is scanned onto EPR and saved under the correct code.
11. Maintain and utilise LE2.2 and EPR to support the service and your role.
12. Be the first point of contact for patients, families, and visitors to the children’s reception.
We provide a range of health and wellbeing services to the people of Bolton, delivering care at Royal Bolton Hospital, in a range of community venues and in people’s own homes. We are one of the North West’s busiest acute NHS foundation trusts, serving people across Bolton and other parts of Greater Manchester and are classed as amongst the best in the region for several of our services.
This advert closes on Monday 9 Dec 2024.
Proud member of the Disability Confident employer scheme
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
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