If your passion for delivering great customer service is what drives you to succeed, and you are looking for an opportunity to develop in a varied role, the Customer Service Administrator Apprentice is for you. PETA Ltd are proud to be working with Elliotts, a leading builders’ merchant to recruit and training a new Customer Service Administrator Apprentice. This role will expose you to other areas and divisions of the business, learning everything there is to know about how a successful merchant branch is run. This apprenticeship role is more than just general administration duties, and the organisation is keen to support your continued learning and development. If you are interested in finding out more about the role which is not governed to sitting behind a desk, keep reading to find out more about the Customer Service Administrator Apprentice. Training to be provided: Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach. About the role: As a varied and exciting role, the Customer Service Administrator Apprentice will be involved in a range of duties to support the Elliott’s branch. Responsibilities will include but are not limited to: Learning about the products and services that we offer to our customers Working on the service desk to support with customer queries Communicating with customers both face to face, via the phone and by email Assisting with invoicing and other administrative tasks Accurately taking messages and responding to customers Supporting accurate stock control Working closely with various departments and offering support to other branches Supporting the branch in adhering to Health & Safety regulations Assisting with pricing and quoting on a range of materials and services Using various IT platforms, including internal systems What are the career prospects at Elliott Brothers Ltd? Elliotts love to invest in their staff; if the Customer Service Administrator Apprentice does well in branch, then there will be the chance to gain a permanent contract and career progression. Essential Skills: It is essential that the Customer Service Administrator Apprentice has the following skills and personal qualities: Strong communication skills, both verbal and written Accurate numeracy skills when pricing and quoting Ability to understand measurements in discussions with customers Solution orientated and good problem-solving skills Friendly and personable with a positive approach to learning and work Drive and passion to succeed Highly organised with a strong attention to detail Good sense of responsibility and strong work ethic GCSEs in maths and English with at least a grade C / 4 are required Desirable Skills: It is desirable that the Customer Service Administrator Apprentice has the following skills and personal qualities: Some basic IT knowledge would be useful although training on internal systems will be given Have good judgement and be able to work on own initiative Teamworking skills: understanding that everyone has their part to play in the smooth running of day-to-day activities About You About Us Here at Elliotts, we’re clearly doing something right…. We’ve been around for 178 years, helping our customers build. Our customers continue to choose us because we can supply anything they need to build a house. Elliotts place high value on their staff as they are one of the key factors that have made and continue to make the company as successful as it is. Company Benefits: Free parking Life insurance Annual profit share bonus 22 days annual leave plus 8 Bank Holidays Employee support helpline/services Proven track record of apprenticeship success and progression Don’t miss out on this excellent opportunity, click to apply for the Customer Service Administrator Apprentice position.