Reports to:Manager Hours: 11 per weekJob Summary: The Receptionist/Administrator provides general support to the practice team, ensuring a friendly and efficient service for patients and visitors. Key responsibilities include managing appointments, assisting patients, performing administrative tasks, and facilitating communication within the healthcare team.Key Responsibilities: Reception & Patient Assistance: Welcome and direct patients, manage appointment bookings, handle inquiries, and process repeat prescriptions. Administrative Support: Handle mail, maintain records, perform data entry, and assist with clerical tasks like filing and scanning. Facility & Supplies Management: Ensure cleanliness of reception and kitchen areas, restock consultation rooms, and manage office supplies. Confidentiality & Compliance: Maintain patient confidentiality and adhere to health and safety protocols, including infection control and safeguarding. Team Collaboration & Development: Participate in training, quality improvement, and effective communication with patients and colleagues. This role requires excellent organisational skills, attention to detail, and a customer-focused approach to ensure smooth operations within the practice.