Customer Service Advisor
Working hours: 37.5hrs per week – early /late rotation, Mon-Fri 9.00am to 21.00pm + 1 in 2 Saturdays 10.00am to 18.30pm
Salary £24,000 to £28,000 including shift allowance + opportunity to earn monthly performance bonus
Our client is a growing, family feel company based in amazing new offices in central Peterborough.
With the introduction of a new contact centre, they are looking for a Contact Centre Ambassador, who will play a pivotal role in ensuring its smooth operation, initially with the primary focus on outbound welcome calls.
This is a full time, permanent role, which will offer hybrid working, once your induction is completed.
Key duties will include:
* Completing outbound welcome calls, expanding into both inbound and outbound call services
* Resolving complaints or escalations in a timely manner and collaborating with internal teams regarding complex issues
* Maintaining up-to-date knowledge of products, services and company policies
* Accurately document interactions and update customer records on the CRM system
* Providing issue trends, insights and recommendations for process improvements
The successful candidate will have:
* Minimum of 1 year experience within a customer service role
* Proficiency in using call centre software and CRM systems
* Excellent communication skills, both verbal & written
* Adaptability to changes in processes, procedures and technolog...