Unlock Your Career in Cloud Messaging Solutions
Cognizants Cloud, Infrastructure & Security Services Practice seeks an experienced Cloud Messaging Solutions Architect to join our team. As a key member of our technical staff, you will design and implement end-to-end solutions for enterprise email and collaboration systems.
Key Responsibilities:
* Provide Level 3 support for Office 365 messaging, MS Exchange, and related systems.
* Collaborate with Level 1 and Level 2 teams to resolve complex technical issues.
* Develop and implement process improvements through automation and optimization.
* Monitor Microsoft O365 systems and respond to alerts or escalated outage tickets.
* Work closely with other Level 3 Engineering Teams to transfer knowledge and update product/service owners on issues.
Requirements:
* Strong experience with Azure, O365, and related admin portals.
* Solid understanding of PowerShell and experience in automating tasks.
* Experience with mail flow troubleshooting, Microsoft Defender, and Cisco IronPort technologies.
* Knowledge of ITIL standards and experience with ServiceNow or other related ticketing systems.
Additional Desired Skills:
* Experience or basic understanding of Microsoft Intune, Azure AD, Power Automate, Azure Virtual Desktop, MDM, and Application Packaging.
About Cognizant
Cognizant is a leading provider of cloud, infrastructure, and security services. We offer a dynamic work environment and opportunities for career growth and development. Join our team and contribute to delivering innovative solutions to our clients.