'Recruiting for your future success’ Our client is a supplier of underfloor heating solutions, who have been supplying commercial and residential projects across the UK and Ireland for 30 years. Based in Woolpit and Rougham, they are passionate about offering a professional, honest service and are proud of their high-quality products. Sales & Logistics Coordinator Competitive basic salary |Rougham| Full time | Mon-Fri 8am-5pm | 20 days holiday bank holidays(increasing with service to 23 days after 1 year)| Smart/casual dress code | Company pension | Company events | On site parking | Sick pay | Learning & development opportunities | Cycle to work scheme | Office closure over Christmas/New Year | Based out of the Rougham warehouse site and reporting to the Sales Manager/Logistics and Warehouse Manager, the Sales & Logistics Coordinator will be the main internal contact point for both customers and staff. This is a crucial role and provides a very varied workload managing the day-to-day customer contact from point of quotation/order right through to point of dispatch. The role also involves dealing with and rectifying any logistical issues that may arise, create and monitor customer credit accounts, take payments for orders and offer support to both the internal and external sales team. Duties (to include but are not limited to): Taking inbound calls, accepting orders and general queries Processing customer quotation requests Processing orders Dealing with returns and credits Taking payments Dealing with account queries Setting up accounts on Sage Monitoring overdue accounts Support to the internal sales team Support to the external sales team Dealing with logistics queries Tracking daily parcel and pallet deliveries Downloading proof of delivery information and updating systems with information received Person Specification: Desire, passion and drive to be successful To effectively communicate in oral and written communications Confident and friendly telephone manner Confident use of a PC to communicate internally and externally Self-managed team player Systems: There are systems and software in place to assist with this role, including: Sage 200 and Odoo system to maintain digital day to day business. Microsoft Office package, including Outlook for the use of email which along with digital cloud-based phone systems. Being comfortable with learning and using the systems are important for the successful candidate. LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT. PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL. If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our utmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.