Are you a Team Leader and currently looking for work? If so, we want to speak with you!
Red Recruitment is recruiting a Team Leader to join our client based in Banbury.
The salary for this position is up to £30,000 per annum.
Package for a Team Leader:
1. Salary: Up to £30,000 per annum
2. Hours: Monday - Friday, 9am - 5:30pm and 1 in 2 weekends
3. Location: Banbury
Key Responsibilities of a Team Leader:
1. Managing, coaching, and motivating Agents
2. Tracking and measuring individual and team goals and targets
3. Ensuring customer expectations are met
4. Providing support to the team with high-volume calls or escalations
5. Encouraging the team to achieve high standards of performance and customer service
Key Skills and Experience of a Team Leader:
1. Experience leading a team in any industry (e.g., contact centre, retail, and hospitality)
2. Good communication skills
3. Ability to think independently and work within a team
4. Motivating and inspiring team members
5. Creating a positive communication environment
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