An excellent opportunity has arisen to join Kingdom Cleaning as a Cleaning Contracts Manager.
Where: Site based role at Edmonton Green Shopping Centre N9 area.
Hours: On average 40 hours per week, Monday to Friday various hours to suit the business needs, flexibility to accommodate later shifts and some weekends if required.
Pay rate: £41,400 per annum, including Laptop & Phone.
What's in it for you?
* Competitive Market Salary.
* Access to Advanced / Early Pay Scheme.
* 20 Days Annual Leave + Official Bank Holidays.
* Access to Group Care scheme.
* Workplace Pension.
* Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.
* Access to free personal development qualifications and career plans (Kingdom Academy).
* Weekly Award and Recognition Scheme.
Job Purpose:
* Support the regional and account management teams with the cleaning operation within their area of responsibility.
* Responsible for motivating and training the cleaning operatives to meet the business objectives.
* Implement, monitor and control cleaning operations to ensure that Client and Company requirements are achieved.
* Maintain a pipeline that enables the region to maintain and grow its cleaning business with existing and new named clients.
Key Responsibilities:
Examples shown are priority responsibilities but not exhaustive and may include any other reasonable duties:
Service
* Understanding what has been sold on contract and contract aims and objectives to then deliver best-in-class service and contract retention through ownership and Self-RAG scoring, SLAs and KPIs to retain green service status.
* Pro-actively managing the individual risks on site.
* Being the first point of customer contact.
* Hands on approach to cleaning site if required to ensure best in class training and standards,
* Scheduling and recruitment to support 100% contract manning level fulfilment including any 3 rd party performance management.
* Contract budget and cost control such as wages, uniform, training & equipment.
* Welfare Visits (Inc. weekends and out of hours).
* Complaints, incidents, and accident handling and investigation.
* Low level disciplinary and grievance support.
* Service Delivery / SLAs & KPIs.
* Providing customer solutions, efficiencies, added value and innovation.
* Using customer / Kingdom management information and data to analyse and to turn into effective actions and solutions.
The successful applicant will match the below skill set:
* Service knowledge and experience.
* Passionate about delivering a best-in-class service.
* A business ambassador, confident people leader and motivator.
* Results orientated, pro-active, solutions driven / can do attitude, organised and hands-on.
* An effective verbal and written communicator at several levels.
* Software competent with the complete suite of Microsoft software.
* Process and compliance driven.
* Relentlessness to drive strategic projects to make Kingdom better every day.
* Minimum 1 year in a similar role.
* Sector specific knowledge.
Professional Qualifications & Licenses (holding or working towards a distinct advantage)
* A Clean Full UK Manual Driving License holder.
* A full five-year checkable employment history including a minimum of 2 work references, a personal credit check, right of work compliance.
* Other appropriate professional qualifications.