We are currently hiring a Senior Sales Administrator to join our Business Development Team in Kemble. This key role will be a senior representative for the RTS Sales Administration function.
This position will report directly to the Business Development Manager.
MAIN DUTIES AND RESPONSIBILITIES:
In addition to the functions detailed below, employees are required to carry out such other duties as may reasonably be required. Key objectives and targets will be set/established and agreed upon appointment.
Act as the senior representative for all RTS Sales Administration activities including but not limited to:
* Day-to-day supervision and tasking of the RTS Sales Administrator.
* Production, coordination, and maintenance of sales administration procedures, including guides and instructions.
* Co-ordination, maintenance, and update of client files and folders as well as other BD office specific documents and filings.
* Timely and appropriate sales invoicing and associated tracking, accrual, and deferral management.
* Responding to non-business development emails through the RG INFO inbox.
* Completing and returning client supplier/quality questionnaires and surveys.
* Supporting marketing content scheduling with the BD and Marketing team.
* Processing eLearning reports for clients as required.
* Maintaining client-specific apprenticeship documentation compliance including but not limited to Service Level Agreements (SLA) and Apprenticeship Delivery Contracts (ADC).
* Coordination of client-specific Non-Disclosure Agreements (NDA).
* Working with the RG Finance Director to monitor aged debtors and coordinate recovery action where appropriate.
* Working with the RG Finance Director to conduct monthly sales reconciliations.
* Administer website backend bookings for digital product purchases, including payment processing and the transmission of course/exam instructions.
* Customer Relationship Management system input and coordination as and when notified by the BD team.
* Answering queries from clients via e-mail, telephone, or face to face.
* Maintaining and developing relationships with key administrative contacts and existing customers in person and via telephone calls and e-mail.
* Actively contribute to the RTS Continuous Improvement initiatives.
KEY COMPETENCIES:
* Achieving Results
* Communication
* Developing Others
* Customer Relationships
* Planning and Organising
* Self-Awareness
QUALIFICATIONS AND EXPERIENCE:
* Excellent working knowledge of MS Office and database programs.
* Significant previous experience in an administration role.
To apply please submit your CV and covering letter to HR@resourcegroup.co.uk quoting reference: HRISSA25
(Currently only accepting internal applications)
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