Why We Work at Dun & Bradstreet
Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us!
As a Product Insights Manager, you will support the European organization by providing data-driven insights for commercial purposes as well as product innovation. This role involves analyzing product trends, customer feedback, and product performance to help develop and optimize the company's product offerings and identify up and cross-sell opportunities for sales, provide insights to marketing on customer engagement, and build and enable content to identify new prospects and retain clients.
The Product Insights Manager will work closely with cross-functional teams to ensure products and reporting meet business goals throughout the product lifecycle as priorities shift and evolve with the needs of the business. Your essential key responsibilities will be:
Responsibilities:
* Identify trends, patterns, and anomalies in product usage and performance data.
* Analyze usage data, customer feedback, and sales insights to identify growth and churn-fighting opportunities. Segment and profile product data to better understand customer and product behaviors and enable data-driven sales & marketing efficiency.
* Lead analytics and insights related to the performance of products throughout their lifecycle.
* Drive the execution of Product Insights enablement programs spanning across the enterprise including operational, product line, and migration reporting, and roadmap support.
* Execute key reporting metrics across Sales, Customer Service, Product Management including sales, new product pipeline, and retention.
* Collaborate with sales, marketing, product managers, customer service in our European organization, and other stakeholders to support customer intelligence data-driven focused sales activities, marketing campaigns, and product planning and development.
* Develop customer insights dashboards, enablement material, and KPI reports throughout the product portfolio and its lifecycle. Present insight tools & materials, drive enablement sessions, measure & report success and establish feedback loops with key stakeholders.
* Stay current with industry trends and best practices in data analytics, product management, and product operations tools.
Your profile:
* You are a degree holder with a major in Business Administration (preferably in Statistics), Marketing, or related disciplines.
* Minimum 3 years of experience in a data analysis, product-related, or sales enablement role.
* Driven, results-oriented.
* Analytical mind.
* Excellent communication and presentation skills to multiple audiences/levels.
* Ability to create insights from multiple data sets and communicate clear plans of action for resolutions.
* Independent, detailed mind, and a good team player.
* Ability to effectively collaborate and problem-solve with cross-functional teams including marketing, technology, and analytics teams.
* Proficiency in Business Analytics Tools, e.g., MS Power BI or Tableau.
* Proficiency in Microsoft Office Suite skills.
* Show an ownership mindset in everything you do. Be a problem solver, be curious, and be inspired to take action.
* Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues, and mentors.
What we offer:
* An attractive workplace with performance-related pay
* Development opportunities and extensive social benefits
* A familiar working atmosphere and an exciting working environment in a dynamic global company
* Flexible working hours and a flexible Hybrid Model
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