Service Advisor
Salary: £29,000 - £31,000 (D.O.E)
Location: Poole, Dorset
Hours: Monday – Friday 8:00 – 18:00 with 1 in 4 Saturdays
Drivers licence essential
About the role/our client:
Our client is a highly prestigious brand, offering a great working opportunity to work in the aftersales department, supporting the business through effective communication with all internal and external interactions.
Main Responsibilities:
* Manage calls with the service department to book in and arrange collections of customer vehicles.
* Provide outstanding customer service with all customer interactions across various channels.
* Recognise and act upon opportunities to upsell to work towards the team KPI’s.
* Demonstrate expertise when handling handovers, answering any questions and complete all administrative tasks involved.
* Distribute jobs to internal Workshop Controller, passing on any relevant information gained for a smooth transfer.
* Manage customer expectations through strong communication and regular updates, where necessary.
* Follow up on any cancellations with the aim of re-booking.
* Data entry, recording and updates on vehicle records meticulously.
* Handle any complaints with care and empathy, aiming for resolution, escalating when needed.
Skills/Experience Required:
* Proven ability to provide excellent customer service skills.
* Strong communication, written and verbal.
* Ability to follow internal ...