Are you an experienced, positive, and enthusiastic individual looking for a rewarding new challenge? Stenhouse Medical Centre is looking for a full-time Practice Business Manager to join our supportive team. As the Practice Manager, you will play a key role in ensuring the smooth and efficient running of our business, while also contributing to the wellbeing and satisfaction of both our staff and patients. You'll be part of a dynamic team that values collaboration, high quality patient care, and community impact.
Main duties of the job
What We're Looking For:
1. Strong leadership skills with a focus on supporting and motivating the team.
2. Excellent communication skills and the ability to engage with patients, staff and partners as well as professionals outside of the practice.
3. An understanding of healthcare management - experience is preferred but not essential as full training and support will be provided.
4. The ability to manage the financial, HR, regulatory and contractual aspects of the business as well as explore opportunities for further development and income generation.
About us
What We Offer:
1. A friendly, welcoming team led by six democratic partners.
2. A supportive nurturing environment where our staff are encouraged to develop their full potential in our stable, high achieving practice.
3. Close working relationships with local practices within our PCN and the wider healthcare community.
If you're looking to join a forward-thinking, patient-centred team and make a meaningful impact in a role that offers variety and satisfaction, we look forward to hearing from you.
Job responsibilities
Key responsibilities:
1. Strategic Planning: Keep abreast of current affairs and identify potential opportunities and threats. Contribute to Practice strategy, formulate objectives and research and develop ideas for future Practice development including enhancing patient services and potential sources of income.
2. Finance: Working with the partners to ensure the organisational requirements of the Practice contracts with NHSE are fully met and complied with. Support the partners to develop and implement processes to achieve clinical targets of QOF and enhanced services.
3. Human Resources: Overall responsibility for all aspects of HR, including recruitment and selection of staff, ensuring Employment Law compliance, and developing effective staff appraisal systems.
4. Organisational: Convene meetings, prepare agendas and ensure distribution of minutes as necessary. Develop Practice protocols, procedures, and other Practice documentation.
5. Patient services: Ensure service development and delivery is in accordance with local and national guidelines and that the Practice complies with NHS contractual obligations in relation to patient care.
6. Information Technology: Evaluate and plan Practice IT implementation and modernisation acting as the Practice contact with the contracted ICT support organisations.
7. Information Governance and Confidentiality: Ensure the IG and DSP toolkit requirements are met. Keep up to date with changes around the management of Data, including GDPR.
8. Premises and Equipment: Responsible for the management and maintenance of the building. Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriate.
9. CQC: Oversee and maintain compliance with CQC regulations and ensure that the Practice meets and ideally exceeds the essential standards.
10. Communication: Ensure compliance with the latest NHS recommendations and promote a culture of openness and honesty within the Practice.
11. Other duties which may be decided upon by the partners from time to time.
Person Specification
Skills and personal qualities
* Ability to negotiate opportunities to enhance service delivery and implement change.
* Excellent communication skills (written, oral and presenting).
* Excellent leadership skills.
* Strategic thinker and negotiator.
* Ability to prioritise, delegate and work to tight deadlines.
* Effective time management and ability to delegate.
* Ability to network and build relationships.
* Proven problem solving & analytical skills.
* Ability to develop, implement and embed policy and procedure.
* Ability to motivate and develop yourself and other members of the team.
* Ability to listen and understand other viewpoints within a leadership role.
* Good personal organisation skills.
* Excellent interpersonal skills and diplomacy.
* Self motivation and independent problem solving skills.
* Ability to use initiative, judgement and common sense.
* Understanding of the health care/public service environment.
* High levels of integrity, loyalty and discretion.
* Sensitive and empathetic in distressing situations.
* Ability to work under pressure.
* Confident, assertive and resilient whilst.
* Ability to drive and deliver change effectively.
* Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions.
* Experience of Systm One/other software commonly used in primary care.
Qualifications
* Good standard of education (Grade C or above GCSE English and Maths) with excellent literacy and numeracy skills.
* Diploma or Degree level qualification in healthcare or business.
Experience
* Experience of working with the general public.
* Experience of managing accounting procedures including budget and cash flow forecasting.
* Experience of managing teams and leadership.
* Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
* Experience of successfully developing and implementing projects.
* Experience of managing Health and Safety, Employment Law and contracts.
* Experience of chairing meetings, producing agendas and minutes.
* Experience of working in a health care setting.
* NHS / Primary Care General Practice experience.
* Experience of recruitment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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