Temporary Business Support Officer/ Admin - Localities Team
Reference no: S Hams 5257095
Pay Rate: £12.59 per hour PAYE
Working Hours: 37 Monday – Friday, normal working hours
Assignment Duration: This opening assignment is for 3 months
City: TOTNES
Work Arrangement: This role is predominantly working from home, with the occasional need to travel to Totnes or Tavistock.
The Business Support Officer is a vital part of the localities team. They are the link between the services and customers we support, and the wider Community Services team. They work closely with the senior localities team to develop and manage recording and reporting processes, allocate ad hoc work requests, liaise with customers, generate reports, answer queries, manage the inbox and Liberty processes. While managing these processes, they will be looking for ways to streamline the ways of working and make efficiencies. This role requires organisation, enthusiasm and dedication to take responsibility for a demanding and critical function.
Key responsibilities:
* Managing and responding to incoming work requests from the public and allocate to the Localities team.
* Act as part of a support network for mobile based lone workers in Community services team.
* Provide timely and friendly responses to enquiries across a variety of communication channels.
* Act as an ambassador of the Council and provide excellent customer service.
* Form an excellent working relationship with colleagues to help deliver shared priorities.
* Support all environmental enforcement processes by sending communications to residents, liaising with other departments, tracking cases, and providing reports.
* Escalate issues or areas for concern to the Senior Localities team.
* Provide administrative support for service projects as required.
* Prioritise tasks effectively and manage workload, providing timely updates and monthly reports.
* Produce minutes at team meetings and distribute actions.
* Share important team messages and provide administrative support for special events and emergencies.
Qualifications:
* Good standard of general education including GCSE at grade C/level 4 or above or equivalent in English and Maths.
* Good standard of IT literacy, specifically with MS Excel and Word.
Knowledge:
* A thorough knowledge of that area of law, good advocacy skills and considerable experience in case management is essential along with demonstrable experience of working in a particular field.
Experience:
* Previous experience in a business support/administration role.
Skills & Abilities:
* Excellent written and verbal skills.
* Excellent customer service skills.
* Able to work as part of a team and under own initiative.
* Able to perform effectively under pressure consistently.
* Proficient in use of IT, particularly MS Excel and Word.
* Well organised and methodical.
* Excellent attention to detail and accuracy.
* Solution focused with a flexible working approach.
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