Eden Scott's client is seeking Banking Office Administrator for their office in Edinburgh. The successful individual will play a crucial role in maintaining the highest levels of client satisfaction through efficient back-office operations. You will handle administrative and customer service tasks that support the bank's day-to-day functions while ensuring compliance with internal policies and regulatory requirements.
Key Responsibilities
* Process new account openings, closures, and amendments while ensuring all necessary documentation is in place.
* Maintain and update client records within banking systems, ensuring accuracy and data security.
* Perform due diligence and KYC (Know Your Customer) checks in line with regulatory guidelines.
* Handle domestic and international payments, transfers, and standing orders.
* Investigate and resolve payment discrepancies or transaction queries efficiently.
* Ensure compliance with anti-money laundering (AML) and fraud prevention measures.
* Liaise with relationship managers and front-office teams to resolve client inquiries.
* Provide detailed responses to client queries via email and secure messaging.
* Assist in handling complex service requests, ensuring timely resolution and follow-up.
* Adhere to banking policies, GDPR, and financial regulations in all administrative tasks.
* Identify potential risks in client transactions and escalate concerns appropriately.
* Assist in internal audits and regulatory reporting as required.
* Suggest and implement process improvements to enhance efficiency and client experience.
* Work closely with other departments, including finance, compliance, and IT, to ensure seamless operations.
* Support training and onboarding of new team members when required.
Key Skills & Experience Required
* Previous experience in a back-office, administration, or customer service role within banking, financial services, or a regulated environment.
* Strong attention to detail with excellent data entry and record-keeping skills.
* Understanding of banking processes such as payments, account maintenance, and compliance.
* Familiarity with financial regulations, including AML and GDPR.
* Excellent written and verbal communication skills to liaise professionally with internal teams and clients.
* Ability to work efficiently under pressure and meet deadlines.
If you feel you can rise to the challenge, please contact Karen Kerr at the earliest opportunity on 0131 550 1129 or e-mail Karen.kerr@edenscott.com.
Eden Scott offers the services of an employment agency for permanent work and an employment business for temporary work.
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