We are recruiting for an experienced Account Manager, with a passion for large format print and a talent for delivering exceptional customer service to join a dynamic and growing business. Youwill play a pivotal role in delivering exceptional print solutions to clients - displaying their expertise in site surveys, production processes and project management.
The Role:
As an Account Manager, you will be the key point of contact for our clients, managing projects from initial briefing through to installation. You will combine technical production knowledge with strong communication and organizational skills to ensure client needs are met, whilst maintaining the highest standards of quality and efficiency.
Key Responsibilities
1. Manage client accounts, acting as their main point of contact throughout the project lifecycle.
2. Conduct site surveys to assess installation requirements, ensure feasibility, and provide accurate project specifications.
3. Work closely with the production and install teams to ensure client briefs are translated into high-quality deliverables, meeting deadlines and budget constraints.
4. Provide technical advice to clients, offering solutions tailored to their needs.
5. Prepare accurate and detailed project quotes.
6. Co-ordinate installations, liaising with clients and installers to ensure seamless execution.
7. Identify opportunities to upsell and cross-sell within existi...