Can you deliver exceptional customer service and aspire to make a real impact on our user experience?
You could be the Finance ERP Systems Accountant we are looking for!
About the role
Our Finance ERP Systems Accountant will play a pivotal role in ensuring the smooth process of financial transactions, working closely with all teams across the BHF.
You'll support users of all our Finance applications, prioritising and actioning user queries. You'll also maintain user accounts and participate in projects, collaborating with other areas of the business.
Developing an excellent understanding of the British Heart Foundation's (BHF) Finance Applications and associated procedures, you'll ensure the accurate and responsible handling of all data in line with key data policies.
Key responsibilities include:
1. Providing first-line support, categorising and prioritising support requests, and escalating calls as needed
2. Acting as a subject matter expert and super-user across Finance systems
3. Providing advice, training, and support on core finance applications to internal and external customers
4. Monitoring systems performance, investigating issues, and creating reports using application management software and tools
5. Facilitating and performing functional and user acceptance testing for new release functionality and application changes
6. Line management of one staff member
Working arrangements
This role is a 12 month fixed-term contract covering family leave.
This is a blended role, where your work will be dual located between your home and our London office.
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
About you
We are looking for a self-starter with excellent attention to detail and a calm, can-do attitude. With excellent communication and customer-service skills, you'll have the ability to build strong working relationships with internal and external stakeholders.
You'll have a good standard of IT skills and computer literacy, specifically relating to Microsoft Office packages, database/ERP systems and the recording and inputting of information. This will be matched by your data entry skills and attention to detail.
With strong time-management skills and a flexible, proactive approach, you'll have the ability to use your own initiative and deliver results on time and within target.
About us
We value and respect every individual's unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Interview process
Interviews will be held over MS Teams in January.
How to apply
It's quick and easy to apply for a role at the BHF. Just click on the apply button below. All you'll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role's criteria.
As part of our commitment to be an inclusive employer, and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.
Should you need any adjustments to the recruitment process, at either application or interview, please contact us. #J-18808-Ljbffr