Job Role: Night Supervisor, Burton
Hours per week: 40 hours per week
Hourly rate: £12.20 - £13.70 per hour
Shift pattern (if applicable): Shifts will be between 9.30pm and 8am, four nights per week. Therefore you must be fully flexible to work Monday to Sunday.
If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.
Hit the Jackpot on an exciting new career with Admiral!
Would you like to join Admiral, the market-leading company in the adult gaming industry across the UK and beyond?
Here at Admiral we are a large scale organisation, with our main business being adult gaming centres, including slot machines. We also have family friendly entertainment centres located at coastal areas across the UK.
As a supervisor, you will be supervising the venue floor and staff on shift, as well as acting as manager in their absence. This means you will be responsible for the night-to-night running of the venue, and being the most senior staff member on shift. As a result of this, you will be liaising closely with the venue manager, as well as managing the staff on shift with you. Further duties may also include:
1. Delegating tasks to staff members on shift
2. Liaising with public and staff members
3. Driving business during the shift
4. Motivating the team to ensure KPIs and targets are met
5. Carrying a master cash float
6. Key holding duties
7. Admin duties
8. Customer service escalations
Alongside the above duties, you will be expected to deliver excellent customer service and will play an integral role in the night-to-night running of our venue. You will be:
1. Promoting our excellent offers, promotions and events
2. Providing refreshments and snacks to our customers
3. Handling cash transactions and providing customers with change
With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.
Who are we looking for?
We need all staff and applicants to be 18 or above. We are looking for candidates who are passionate about great customer service and can deliver it well. Our staff members need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our latest games, tournaments, and to offer food and beverages. Timekeeping is essential; therefore, we expect you to be on time, presentable, and ready to be a great brand ambassador. As a seven-day-a-week business, we require flexibility to meet the needs of the business.
So, what’s in it for you?
* Job Security due to our ever-expanding business
* Excellent career progression opportunities
* We pay above the National Living Wage regardless of age!
* Overtime available
* The opportunity to earn bonuses and recognition for going the extra mile
* Enhanced Maternity and Paternity packages
* Employee Development Programme available
* Employee Assistance Programme – Access to a confidential 24hr Health Assured helpline
* Life Assurance – 3 x annual salary
* HAPI App discounts – retail, travel, cinema etc.
* Annual Shoe Allowance
* Discount on Tanning, Lotions, and Gym Membership
* Access to a generous refer-a-friend programme
What happens now?
If your application is shortlisted, the Recruiter or Hiring Manager managing this vacancy will give you a call. They will go through the role in a little more detail and discuss the next steps as well as answer any questions you may have.
Please view our Recruitment Data Privacy Notice which is on our Company website.
OPS2SUP
Job Types: Full-time, Permanent
Pay: £12.20-£13.70 per hour
Expected hours: No less than 40 per week
Additional pay:
* Bonus scheme
* Performance bonus
Benefits:
* Company pension
* Enhanced maternity leave
* Enhanced paternity leave
* Health & wellbeing programme
* Life insurance
* Referral programme
* Store discount
Schedule:
* 10 hour shift
* Night shift
* Weekend availability
Ability to commute/relocate:
* Burton-On-Trent DE14 1JE: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Are you aged 18 or above due to Licensing Laws?
* If successful, we carry out DBS checks, are you comfortable with this?
* This role is a night shift role between 9.30pm and 8am, would you be available between these hours? You would work 40 hours per week over 4 nights.
Experience:
* Customer service: 1 year (required)
* Supervising: 1 year (preferred)
Work Location: In person
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