Working Full time: 37.5 hours per week
The People Services Team are the champions of our incredible staff, and we are looking for passionate, dedicated individuals to join our team.
Senior Employment Services Officers will support the People Services Teams in the provision of accurate workforce data with a focus on the administration of payroll delivery and employee record keeping.
This is an exciting opportunity to influence a new service, managing BAU following our transition from internal to external payroll provider.
We offer development opportunities, including a variety of apprenticeships and skills and knowledge in a variety of HR functions.
Responsibilities include:
1. Acting as the first point of contact for Employment Services and dealing helpfully, effectively, and efficiently with queries, providing relevant information to customers in a timely manner.
2. Providing additional support to People Services in dealing with complex queries, and escalating complex issues to the Head of Workforce where appropriate.
3. Developing working relationships with colleagues and customers that support and deliver professional customer-focused service.
4. Supporting managers to resolve any local pay issues identified, escalating any complex pay issues to the payroll provider.
5. Acting as the first point of contact for any minor complaints received within your team, escalating where appropriate to the Head of Workforce.
6. Ensuring proper filing of Employment Services documentation (both paper and electronic) in established filing systems, maintaining these systems in accordance with relevant legislation.
The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:
* The Countess of Chester Hospital: providing 438 general and acute beds.
* Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility.
* Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £27.50 (standard) or £55.50 (enhanced), this cost will be deducted from your salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Seniority level
* Entry level
Employment type
* Contract
Job function
* Other
* Industries: Human Resources Services
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