Aftersales Advisor
Our client based in Norwich is looking for an Aftersales Advisor to join their Service team. Our client is a well-established automotive dealer, and due to continued growth, they are looking to expand their team. The Aftersales Advisor will work across both Service and Parts and will be given extensive training on joining the business. Ideally, our client is looking for someone who is VAG qualified; however, they will consider candidates from main dealerships.
Responsibilities
The responsibilities of the Aftersales Advisor include:
1. Assisting the aftersales manager in the day-to-day running of the service department
2. Advising customers using the company systems and resources to ensure complete customer satisfaction
3. Ensuring quotes and charges are recorded accurately, and invoices are paid in line with guidelines
4. Working in collaboration with the sales department to ensure the cohesive running of the site
Requirements
To be considered for this position, you will have strong automotive service advisor experience, ideally from a franchised dealership. We will also be looking for the following skills:
1. Excellent organisational and administrative skills
2. Great attention to detail
3. Experience using computer software systems, ideally Kerridge
For the Aftersales Advisor role, our client is offering a competitive salary as well as a rewarding bonus and commission structure.
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