Job summary
Wye Surgery is recruiting full and part time Receptionists / Care Navigators.
The successful applicants will be working as part of our friendly, caring and supportive team in a beautiful village setting. There are excellent transport links from Ashford and Canterbury and the train station is a few minutes walk from the practice. Free staff parking is available onsite.
We are looking for people with:
1. Excellent customer services skills
2. Previous clerical experience
3. Experience of Microsoft Office and databases
4. Excellent standards of literacy
5. Excellent communication skills
6. The ability to work as part of a team and autonomously when required
7. The ability to work well under pressure
8. Flexibility able to cover sickness and holidays
9. An understanding of the importance of confidentiality
General Practice experience is desirable (document workflow, insurances and SARS) but not essential as full training will be given.
You must have the flexibility to cover additional hours when required, including until 8pm on Tuesday's and Thursday's.
We will be looking to start people in post as soon as possible.
Main duties of the job
The role willinclude:
10. Ensuring our patients have a positive experience at the surgery.
11. Booking appointments over the telephone and face to face.
12. Dealing with enquiries.
13. Completing new patient registrations
14. Processing patient documentation including Docman Workflow
15. Dealing with surgery administration including insurances and SARS.
About us
You will be working as part of our friendly reception and administration team. Wye Surgery is a CQC rated outstanding practice with 10,000 patients. We are a training practice with an on site dispensary.
Job description
Job responsibilities
Ensurethat the Practice is ready for opening at the required time and that allequipment, rooms and facilities are in good working order. Any faults to be reported to the Supervisor or Practice Manager immediately
Attendto patients both face to face and on the telephone
Dealingwith requests for home visits both on the phone and by the District Nursingteam
Booking ofappointments on to the clinical system, including allocating of E-consults
Completepatient administrative tasks in Docman & Emis
Assisting patients wishing toregister with paperwork as required, registering onto the clinical system in atimely manner
Receivingnew patients medical records and logging as required
Pullingand distributing medical records as required by Doctors or for change ofaddress, insurance reports etc.
Safeguarding patients privacy and confidentiality at all times
Dealwith all outgoing post
Ensuringreception waiting area is kept clean and tidy at all times
Ensuringthat all messages or unresolved matters are passed on to other members of thereception team
Ensuringthe reception desk is kept sufficiently supplied of all relevant documents
Completeshredding and filing in a timely manner
Completingany in-house or external training as required by the Practice
Actingas a chaperone when required, once training has been given
Carryout kitchen and security checks at the end of the day
Ensurethat tasks of absent members of the team are carried out during leave orsickness
Each receptionist will have specific administrativetasks that they have been allocated, these will be reviewed on a regular basiswith the Supervisor/Practice Manger and should be carried outas per the relevant protocols and procedures in place.
Person Specification
Experience
Essential
16. Previous clerical experience
17. Knowledge of modern office procedures/Microsoft/Word/Excel and Outlook
18. Good standards of literacy and numeracy
19. Understanding of confidentiality and GDPR.
20. Good communication skills written and oral
21. Ability to organise and manage time
22. Ability to use own judgement
23. Ability to work as part of a team supporting others when under pressure
24. Ability to seek guidance from colleagues when required.
25. Patient tolerant tactful and discreet
26. Enthusiastic, honest, willing and reliable
27. Accurate & thorough approach
28. Awareness of diversity issues and works in a positive non-discriminative way
29. Willingness to take responsibility for maintaining confidentiality of information held by the practice
30. Commitment to personal and professional development
31. Reliable & flexible of working hours
32. Sense of humour
33. Able to work between the hours of 08:00 20:00
34. Understanding the need to respond to national emergencies