Aftersales Manager Manufacturing Artemis Human Capital is partnering with a well-established manufacturing firm to recruit an Aftersales Manager. This newly created role is designed to enhance post-sales operations, ensuring exceptional customer satisfaction, service excellence, and business growth. The ideal candidate will have a strong background in aftersales, customer service, and technical support within the manufacturing industry. They will lead a dedicated team to optimise spare parts management, service contracts, and customer support, contributing to overall business profitability. Key Responsibilities Customer Service & Support: Develop and implement aftersales strategies to improve customer experience and brand loyalty. Serve as the primary contact for customer inquiries, complaints, and service-related issues. Ensure prompt and effective resolution of customer concerns and technical challenges. Spare Parts & Service Management: Oversee spare parts availability and cost control (procurement team manages inventory and storage). Develop pricing strategies for aftersales services and spare parts. Collaborate with manufacturing and supply chain teams to enhance spare parts distribution. Team Leadership & Performance Management: Lead and develop the aftersales team, including service technicians and customer support staff. Provide training and coaching to maintain high service standards. Monitor KPIs and performance metrics to drive continuous improvement. Process Improvement & Business Growth: Identify revenue opportunities through service contracts, extended warranties, and spare parts sales. Work closely with the sales team to ensure a smooth transition from sales to aftersales service. Implement and refine aftersales software systems and processes. Compliance & Reporting: Ensure adherence to industry regulations, safety standards, and company policies. Generate reports on customer feedback, service performance, and revenue trends. Key Requirements: 5 years of experience in aftersales, customer service, or service management within the manufacturing sector. Strong leadership, communication, and problem-solving skills. Experience with ERP/CRM systems for aftersales and service management. Knowledge of spare parts logistics and technical service operations. Ability to analyse data and develop strategies for service improvement. Contact: For more information, reach out to Nicky Strutt.