About the team
The Solutions Architecture (SA) team is responsible for ensuring the safe and effective deployment of Generative AI applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, working to build an effective backlog of GenAI use cases for their industry and drive them to production through strong technical guidance. As the leader of our Solution Architects in the Strategics segment, you’ll help the largest companies transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models.
About the role
We are seeking a Solutions Architecture leader to ensure the technical success of all customers in the EMEA region, from large enterprises through startups. In this role, you will manage the entire implementation journey, ensuring seamless platform integration. As the voice of our customers, you will align technical teams to deliver a consistent and exceptional experience throughout the customer lifecycle. Success will be measured by live production applications, increased API adoption, and impactful customer stories that demonstrate the value of our technology.
This role is open in our London office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
1. Own the strategy and operating model of the EMEA SA team, ensuring alignment with company objectives and the evolving needs of our customers.
2. Lead, build, and mentor a team of high-performing Solution Architects to deliver exceptional customer outcomes, as demonstrated by production customer applications and increased API adoption.
3. Serve as the technical advocate for our customers, synthesizing their needs to develop the Research and Applied Product/Engineering roadmaps.
4. Act as the primary technical escalation point during development, fostering trust and maintaining direct communication with executive-level stakeholders.
5. Serve as an industry thought leader, championing the safe and innovative application of our technology across various sectors.
You’ll thrive in this role if you:
6. Have 8+ years of experience in a technical customer-facing role, managing C-level technical and business relationships with complex global organizations.
7. Have 2+ years of experience leading technical post-sales teams with a demonstrated ability to hire, develop, and manage technical teams.
8. Have led complex implementations of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.
9. Have industry experience in programming languages like Python or Javascript.
10. Are an effective and polished communicator who can translate business and technical topics to all audiences and mentor others to do the same.
11. Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
Compensation, Benefits and Perks
This is a position with OpenAI UK Ltd., which controls the hiring and management of this position. Total compensation includes competitive salary, generous equity and benefits.
12. Private medical insurance covering % of premiums for employees and their dependents
13. Pension plan with 4% employer contribution
14. 52 weeks maternity leave and 20 weeks parental leave
15. Unlimited time off
16. Annual learning & development stipend ($1, USD equivalent per year)