Customer Service Manager HOT OPPORTUNITY - AVAILABLE NOW Do you lead a team? Are you a customer-focused professional with excellent interpersonal skills? THIS COULD BE THE ROLE FOR YOU……. Based in a modern and open plan office, the team prides itself on team culture, and a sociable atmosphere Daily activities include: Lead, mentor, and manage the customer service team, fostering a supportive and productive work environment Inputting to management, implementing their own strategies Act as a point of escalation for complex customer inquiries, resolving issues promptly and maintaining positive customer relations Oversee daily operations of the customer service department, ensuring high standards of service delivery Manage and supervise a team of customer service representatives, providing guidance and support Communicate effectively with customers to resolve issues and ensure satisfaction Implement strategies to improve customer retention and loyalty Collaborate with other departments to enhance overall customer experience This opportunity could be great for someone working in office-based customer service and looking for their next career. Or a team leader looking to further their experience and join a buzzing atmosphere. Interested? Call James from Recruitment Solutions for immediate consideration. INDCOR