Calling all Pet Lovers, this is the perfect role for you! Do you like helping people and have a passion for Dogs, Cats, and Horses?
Job Title: Customer Service Representative
Location: Aylesbury, HP21 - Onsite parking, next to Aylesbury Station - HYBRID WORKING - Wednesday in the office - 4 days home
Salary: £22,500 per annum depending on experience
Start date: 25th November
Working Hours: 9am-5pm or 10am-6pm Monday - Friday, with 1 Saturday in 4 weeks from 9am-1pm PLUS a free day off that week
The Business:
Our client administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pets.
The Role:
To respond appropriately to all customer enquiries.
Main Responsibilities & Duties:
1. Answer all Customer and Claims incoming calls efficiently and professionally.
2. Perform outbound calling including contacting breeders for claims information.
3. Discuss policy cancellations, claims decisions, and payment collection with customers.
4. Respond to customer enquiries appropriately, ensuring all documentation is professional and correct.
5. Deal with and attempt to resolve customer complaints.
Key Skills & Attributes:
1. Effective questioning and listening skills.
2. Good organisational and interpersonal skills.
3. Ability to work under pressure and to tight deadlines.
4. Computer literate (MS Office) with keyboard skills.
5. Precise comprehension and ability to communicate clearly in both verbal and written form.
6. Ability to work to agreed performance targets.
7. Ability to work independently and as part of a team.
Additional Benefits:
* 2 days additional annual leave after 2 years of service.
* Simply Health Level 1 cover (eye test cover, dental and medical - annual contributions).
* Enhanced Maternity and Paternity Pay after 1 year of service.
* Employee Forum.
* Wellbeing events.
* Summer BBQ & Christmas Party.
* Free cans of drinks, breakfast essentials, and snacks provided in the office.
* Employee Assistance Support.
* Free tickets to horse and dog events.
* Long service awards.
To apply, please contact Kylie Ross (phone number removed) or email - (url removed).
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