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Customer Service Advisors (Stockport), Manchester
Client: Halfords
Location: Manchester, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 38bc54430256
Job Views: 80
Posted: 18.02.2025
Expiry Date: 04.04.2025
Job Description:
* JOB PURPOSE: Make bookings for Fleet Customers into Autocentres and dispatching Mobile Technicians.
* JOB CONTEXT: Based at our Fleet Support Centre in Stockport, you will report to the Fleet Contact Centre Manager. You will book Mechanical and Tyre related work for our fleet VIP customers into Autocentres and dispatch Mobile Technicians. You will ensure our fleet business customers receive excellent service by liaising with technicians and Centre managers and assisting the account management team with routine queries. You will provide a crucial service in this key area of our growing fleet business.
* KEY RESPONSIBILITIES: To make bookings in an accurate timely manner working on a rota basis between 6 am and 8 pm (Monday to Sunday) including but not limited to:
* Answering inbound phone traffic
* Answering emails
* Updating progress of bookings on multiple customer platforms
* Liaising with operational colleagues
* Liaising with the account management team
* An entry level understanding of the Microsoft Office package
* Good verbal and written communication skills
* Flexible
* Positive outlook
* Resilient and determined
* Self-Motivated
* Enthusiastic and willing to learn
* Inquisitive mind
Skills Knowledge and Experience:
* Customer Service Experience ideally in a contact centre environment
* KPI driven
* Industry knowledge would be an advantage.
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