Hotel Administrator Edge Hotel Group (EHG) - No.192 Oxford & Old Abbey House Hotel An excellent opportunity to join a rapidly growing business that provides high-quality, technology-led hotel accommodation across Oxfordshire. As a Hotel Administrator you will be at the heart of our operations; supporting the smooth running of day-to-day activities and contributing to the success of the business. This role is ideal for someone seeking variety, flexibility, and the chance to provide exceptional customer service in a dynamic environment. Location : Oxfordshire, UK Type : Full-time, Permanent Salary : £23-£24K, depending on experience Start Date : 1st February 2024 (TBC) About the role As a Hotel Administrator, your key responsibilities will include: Managing bookings, availability, and pricing through our CRM tools to meet company targets. Responding to customer enquiries via email, phone, and face-to-face interactions. Ensuring a superior guest experience by prioritizing customer satisfaction and service excellence. Processing bookings, payments, and invoices, while actively encouraging direct reservations. Maintaining brand standards and utilizing guest feedback to improve performance against KPIs. Overseeing day-to-day operations, collaborating with housekeeping, managing stock levels and orders, and conducting property checks to ensure necessary maintenance is completed efficiently and cost-effectively. Developing strong communication and rapport within our small, close-knit team. Managing relationships with local tradespeople and suppliers for repair work. Contributing to marketing efforts by creating social media posts and working with a marketing agency to drive direct business. About you We are looking for a confident, detail-oriented individual who is eager to be part of our diverse and supportive team. To succeed in this role, you should have: Strong communication skills, both verbal and written, and a friendly, customer-focused attitude. Excellent organizational and time-management abilities. Proficiency with computers and technology, including Outlook, Excel, online management tools, social media, and hotel-specific technology (e.g., check-in kiosks). The ability to work independently and make sound decisions, while also being comfortable seeking advice or brainstorming ideas with colleagues. A valid UK driving license to travel between sites across Oxfordshire. What we offer In return for your skills and hard work, you’ll benefit from: Company iPhone and laptop for work use. 28 days of annual leave. Flexible working hours. Nest pension scheme. Mileage reimbursement for travel between hotel sites. Access to desk and/or meeting space at our office in Witney, as needed. This is an exciting opportunity to work in a fast-paced and growing business, with the potential for career development as we continue to expand. If you’re passionate about customer service and looking for a dynamic, flexible role, we would love to hear from you. To apply, please submit your CV here and we will be in touch shortly.