Duration: Permanent
Hours : 1235 hours per annum.This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.
Core hours from March to November, 5 days a week, including weekends and Bank Holidays
Salary: £11.64
Interview date: Friday 14th February
For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
As Cycle Hire Supervisor you'll be working with a small team of staff and you may supervise a team of volunteers. You will report to the Cycle Hire Manager. This is an active outdoors role, which does require a level of fitness due to manoeuvring of bicycles, cycling, boat handling and you will be required to work in all weathers.
What you'll be doing
Day to day you'll be helping as many people as possible engage with the outdoors. You will manage the on-site cycle hire operation to ensure the cycles and other hired equipment are in full working order, maintained and repaired to a high standard. In promoting cycling, you will be involved with the development of cycling incentives to support cycling activities on the reserve and lead our led cycle rides.
The boat trips run from March to November, which you will help to deliver as a boat driver along with a team of volunteer boat drivers.
You'll use your excellent customer service to answer questions and provide information so our visitors can access our cycling and boat trip offer and have the best experience.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role
Who we're looking for
We'd love to hear from you if you are:
customer focused with an understanding of the importance of great service
well organised and adaptable
a team player, but also can work on your own initiative
cycle maintenance and repairs experience
The package
The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places
Click here to find out moreabout the benefits we offer to support you.
Closing Date: 09 February 2025
To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.
If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at and we'll support you as best as we can. For examples of how, please see our supporting you page.
EqualOpportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
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