Job Role: Night Customer Service Assistant/Supervisor
Hours per week: 30 hours per week
Hourly rate: £11.50-£13.50 per hour
Shift pattern: 21:30 – 08:00 (Monday to Saturday), 22:00-09:00 (Sundays)
If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.
Hit the Jackpot on an exciting new career with Admiral!
Here at Admiral, we are a market-leading company in the adult gaming industry across the UK and beyond. We operate adult gaming centres, including slot machines, and also have family-friendly entertainment centres located in coastal areas across the UK.
As an ever-expanding business, we pride ourselves on offering outstanding services for both customers and business partners.
So, just what would you be doing if your application was successful?
Our Night Customer Service Assistant/Supervisor roles are designed to provide additional responsibilities and duties when needed. You could be opening or closing a venue or access point, as well as supervising staff on shift in management or supervisor absence. Although all of our roles involve cash handling, you may also be required to carry and distribute change from the master float to staff members.
By delivering excellent customer service, you will play an integral role in the night-to-night running of our venue. Once you have completed your training, you could be:
* Promoting our excellent offers, promotions, and events.
* Providing refreshments and snacks to our customers.
* Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
* Handling cash and providing customers with change.
As a Night Customer Service Assistant/Supervisor, you may be the most senior member of staff on duty and therefore additional responsibilities may apply. It is when you are carrying out these additional supervisory duties that you will be eligible for the higher hourly rate.
With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.
Who are we looking for?
Firstly, as a company in the gambling industry, we require all staff and applicants to be 18 or above.
We are looking for candidates who are passionate about great customer service and can deliver it effectively. Our staff members need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our latest games, tournaments, and to offer food and beverages. Timekeeping is essential, therefore we expect you to be on time, presentable, and ready to be a great brand ambassador. Flexibility is required to meet the needs of the business across our roles.
So, what’s in it for you?
* Job Security due to our ever-expanding business.
* Fast track to supervisor promotion for the right candidates as well as excellent career progression opportunities.
* We pay above the National Living Wage regardless of age!
* Annual Shoe Allowance.
* Overtime available.
* The opportunity to earn bonuses and recognition for going the extra mile.
* Enhanced Maternity and Paternity packages.
* Employee Development Programme available.
* Employee Assistance Programme – Access to a confidential 24hr Health Assured helpline.
* Life Assurance – 3 x annual salary.
* HAPI App discounts – retail, travel, cinema, etc.
* Discount on Tanning, Lotions, and Gym Membership.
* Access to a generous refer-a-friend programme.
What happens now?
If your application is shortlisted, the Recruiter or Hiring Manager will give you a call to discuss the role in more detail and answer any questions you may have.
Please view our Recruitment Data Privacy Notice on our Company website.
Location: Crewe (required)
Work Location: In person
#J-18808-Ljbffr