Job Description
We are seeking a dynamic and self-motivated Customer Service Executive to join our team.
You will be responsible for:
* Making outbound calls to existing customers to take their cooking oil orders and book waste collections for used cooking oil.
* Maintaining customer accounts and upselling other products to existing customers.
* Building strong and lasting relationships with your assigned customers, ensuring their satisfaction, loyalty, and retention.
* Interacting with telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly.
* Monitoring sales email, web inquiries, and social media messages and responding to them in a timely and professional manner.
* Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels.
* Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing.
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